Will act as a senior member of the Global Customer Support team, interfacing directly with Enterprise Messaging clients for ongoing technical issues with hosted Messaging Applications and Services. Will strategically align technology and service in support of clients business goals and objectives, and ensure the company is delivering true business value to its clients, and to effectively preserve and increase/improve the revenue stream.
Some duties include: demonstrated history of consistently servicing multiple, medium client contracts simultaneously, or large, complex contracts; demonstrated ability to manage clients with multiple ATT Messaging product lines; defined, managed, and met client expectations with little supervision; developed and delivered client-facing presentations. Must have an in depth knowledge in one or more of the following application suites: Exchange 2003/2007, Active Directory, Windows 2008, OCS R1/R2, Blackberry Enterprise Server 4.1/5.0, EnterpriseVault 8.
7-10 years IT experience, direct account management experience. SUPERVISORY: NO.
